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How to Handle Difficult Clients

Training Session Information
Curriculum Number: LHL26
Hours: 1.50
Manager: System Administrator | Manager Email:
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Training Session Details
Many insurance professionals are people-oriented individuals who enjoy helping others. However, the servicing work can become frustrating when problems occur. For example, when a claim is reported and the coverage isn’t what the client thinks it should be. Since most clients don’t understand insurance lingo, knowing how to communicate with clients in tense situations can prevent the loss of an account. We will provide strategies that can you can use with even in the most difficult situations.