We overuse the term "workflow" too much in our industry. What we really we need to understand is our business processes. From New Business and Renewals to Endorsements and Cancellations, are we really covering our tracks? We will help consider how to improve your business processes by giving you tools to identify key steps, while looking to eliminate too many manual and redundant items that you and your staff do "because we have always done it this way". In this session you will learn how to provide your customer's the best service while streamlining your back office operations.